by Johnnie J. ODell Jr. | Oct 15, 2024 | AI in Business Trends 2024
The Rise of AI in Customer Service The transformation of customer service through AI is not merely an injection of technology but a profound shift in how businesses interact with their customers. Artificial Intelligence, with its ability to handle large volumes of...
by Johnnie J. ODell Jr. | Sep 16, 2024 | AI-Driven Customer Acquisition
The Intersection of Data and Customer Service In the contemporary business landscape, the role of customer service has evolved dramatically. No longer is it merely about resolving issues or answering queries; it is now intricately tied to the strategic use of data. As...
